FAQs

Making an order

What is the Cut-off date to receive the next box?

The cut-off date to receive the next month’s box is the 24th of the previous month. For example, to receive a September box (which would be dispatched at the start of September), you would need to place an order by the 24th of August. Any orders placed after the 24th of August will receive their box at the start of October.

I want to subscribe but you are out of stock. What should I do?

All boxes ordered from Grow With Me depend upon availability.  

Can I purchase a one-off box?

Absolutely! One-off boxes are perfect for trying us out or gifting it to a special little person in your life. Just pop their DOB during checkout and we will send the appropriate box to them filled with stimulating items.

Can I purchase a subscription as a gift?

Our boxes make a great gift for a new baby. You can subscribe as normal  and pay monthly (you can cancel this at anytime). Just enter the details of the person you would like to gift in the ‘delivery’ section and we will take care of the rest. We do not include receipts in any of our boxes.

Alternatively, you can purchase a 3 or 6 month subscription and pay for the months upfront. This option has great savings!

Delivery & Payment

When will my box arrive?

We dispatch at the start of every month. 

For example, if you subscribed between the 1st and 25th of September (payment taken immediately) then you will receive your first box at the start of October. Payment for your next box will then be taken on the 15th of October and the box will be dispatched at the start of November and so on.

This will all be automated. You do not need to do anything to receive subsequent boxes, we will take care of it all.

Do you ship internationally?

At this time, we only ship within United Kingdom. We hope to offer international shipping in the near future.

Will I be charged for postage?

Grow With Me offers FREE delivery across all subscriptions within the UK.

When will payment be taken out every month?

The initial payment it taken immediately when you subscribe. Recurring payment will then be taken on the 15th of every month.

How do I know if my box has been dispatched?

We aim to dispatch within the first few days of every month. You will receive an email confirming dispatch with tracking details so you know exactly when your box will arrive.

Can I track my order?

Yes. You will receive a 16 digit tracking number upon dispatch.

Discount & Promotions

Will my discount code be applied every month?

If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.

Why is my voucher code not working?

We’re sorry to hear your code isn’t working, it might have expired.

How do I use a voucher code?

You can apply your voucher code at checkout. 

Managing My Account

How do I update my account details?

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

Payment for the next box has failed, how do i change my bank details?

Not to worry! Email our lovely support team at support@growwithmesubscriptionbox.co.uk and we will be happy to help.

Please get in touch as soon as possible to avoid delays.

How do I cancel/suspend my order?

If you no longer want to receive your Grow With Me Box, you can log-in to your account to make this change. 

To cancel, Suspend or reactivate you subscription, you will need to:

  1. Go to your My Account > View Subscription page.
  2. Click the cancel, suspend or reactivate button which are displayed next to each active subscription.

How Do I change my address?

You have moved? No problem.

Email us on support@growwithmesubscriptionbox.co.uk and we will update your address to ensure your box follows you wherever you go.

Please get in touch before the 25th of the month to ensure the change is implemented in time to avoid disappointment.

How do I resubscribe?

We would love to have you back! 

Email us at support@growwithmesubscriptionbox.co.uk and we will take it from there.

I have forgotten my password. What should I do?

Don’t worry, if you visit our log-in page and select ‘Lost your password?’ then you can enter the email address registered and we’ll send you instructions on how to get this reset.

Are my personal details safe?

You can rest assured that subscribing to Grow With Me is safe.

We are fully compliant with the data protection act and care about keeping your details secure.

I am a subscriber. How do I register for an account?

You would have already been set up with an account when you subscribed.

Head over to our subscription page to get in on all the fun.

Returns & Refunds

What is your return policy?

Monthly subscription boxes are ineligible for return.

We can exchange a box for another if the items are unused and undamaged. All return shipping costs are the responsibility of the customer.