Making an order
The cut-off date to receive the next month’s box is the 24th of the previous month. For example, to receive a September box (which would be dispatched at the start of September), you would need to place an order by the 24th of August. Any orders placed after the 24th of August will receive their box at the start of October.
All boxes ordered from Grow With Me depend upon availability.
Absolutely! One-off boxes are perfect for trying us out or gifting it to a special little person in your life. Just pop their DOB during checkout and we will send the appropriate box to them filled with stimulating items.
Our boxes make a great gift for a new baby. You can subscribe as normal and pay monthly (you can cancel this at anytime). Just enter the details of the person you would like to gift in the ‘delivery’ section and we will take care of the rest. We do not include receipts in any of our boxes.
Alternatively, you can purchase a 3 or 6 month subscription and pay for the months upfront. This option has great savings!
Delivery & Payment
We dispatch at the start of every month.
For example, if you subscribed between the 1st and 25th of September (payment taken immediately) then you will receive your first box at the start of October. Payment for your next box will then be taken on the 15th of October and the box will be dispatched at the start of November and so on.
This will all be automated. You do not need to do anything to receive subsequent boxes, we will take care of it all.
At this time, we only ship within United Kingdom. We hope to offer international shipping in the near future.
Grow With Me offers FREE delivery across all subscriptions within the UK.
The initial payment it taken immediately when you subscribe. Recurring payment will then be taken on the 15th of every month.
We aim to dispatch within the first few days of every month. You will receive an email confirming dispatch with tracking details so you know exactly when your box will arrive.
Yes. You will receive a 16 digit tracking number upon dispatch.
Discount & Promotions
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.
We’re sorry to hear your code isn’t working, it might have expired.
You can apply your voucher code at checkout.
Managing My Account
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
Not to worry! Email our lovely support team at firstname.lastname@example.org and we will be happy to help.
Please get in touch as soon as possible to avoid delays.
If you no longer want to receive your Grow With Me Box, you can log-in to your account to make this change.
To cancel, Suspend or reactivate you subscription, you will need to:
- Go to your My Account > View Subscription page.
- Click the cancel, suspend or reactivate button which are displayed next to each active subscription.
You have moved? No problem.
Email us on email@example.com and we will update your address to ensure your box follows you wherever you go.
Please get in touch before the 25th of the month to ensure the change is implemented in time to avoid disappointment.
We would love to have you back!
Email us at firstname.lastname@example.org and we will take it from there.
Don’t worry, if you visit our log-in page and select ‘Lost your password?’ then you can enter the email address registered and we’ll send you instructions on how to get this reset.
You can rest assured that subscribing to Grow With Me is safe.
We are fully compliant with the data protection act and care about keeping your details secure.
You would have already been set up with an account when you subscribed.
Head over to our subscription page to get in on all the fun.
Returns & Refunds
Monthly subscription boxes are ineligible for return.
We can exchange a box for another if the items are unused and undamaged. All return shipping costs are the responsibility of the customer.